(Vela Long-Sleeve Sequin Embroidered Dress)
by JVH
September 7, 2019
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Beautiful dress, horrible customer service and suspect return practices.
Purchased same dress, two sizes. Returned one following all Company policies. Shipping supervisor claims “wrong dress” with slow/no response to check inventory. Likely mix up receiving dock.
Supervisor refuses to escalate, provide management contact information... name, email or snail mail address. Last words were “we are right” and hung up phone
If you must have the dress, strongly suggest brick and mortar store to avoid the drama.
Purchased same dress, two sizes. Returned one following all Company policies. Shipping supervisor claims “wrong dress” with slow/no response to check inventory. Likely mix up receiving dock.
Supervisor refuses to escalate, provide management contact information... name, email or snail mail address. Last words were “we are right” and hung up phone
If you must have the dress, strongly suggest brick and mortar store to avoid the drama.