Narvar Secure Shipping Protection is optional insurance for your Tadashi Shoji orders, covering loss, missing items, theft, or damage to your items. Just add it to your cart at checkout to ensure your shipment is fully protected from the moment it leaves our warehouse until it arrives at your door. With Narvar Secure Shipping Protection, you can resolve shipping issues quickly and easily using our self-service online portal. Most claims are reviewed within 2-3 business days. 

If your tracking number shows “delivered,” first check with household members or neighbors and look around your front door or mailbox. Please wait one day for possible carrier delays or mis-scans. If your package still hasn’t arrived and you have opted for Narvar Secure, you can file a claim through our online portal, and we’ll resolve it quickly for you. This must be filed no later than 9 months after the marked delivery date.

If you receive items that were damaged during shipment and you have opted for Narvar Secure, please take clear photos of the damage and the packaging. Don’t throw anything away. Then, file a claim through our online portal and upload the images as requested. This must be filed no later than 30 days after the marked delivery date.